We are a small business but pride ourselves on getting your orders out to you as soon as possible - because we know you will want to wear our designs as soon as possible.
Every Australian order made before 12noon on a business day will be sent via Australia Post Express Post that day. Disclaimer: in super busy/launch times, this will always be our aim but we may not physically be able to achieve this. We thank you for your patience.
Express shipping is free on all orders over $200. We don't offer a regular shipping alternative because we've found in the past that items just take too long to get to you.
Shopping and live Internationally? Please email firstname.lastname@example.org for a quote for your country. Any exchanges requested can be sent to you but with a further shipping charge applied.
We've taken great lengths to help you make your online purchase with as much confidence as possible. We've photographed our pieces on six different models of different sizes, shapes and heights. We've videoed the pieces on those models. We've also included each garment's measurements as well as the models' measurements. Please take the time to read the descriptions on each product and get out your tape measure to measure where the garment would sit on you.
If you get your order and it’s not quite right for you, email email@example.com to request an exchange or refund. (There are no returns or exchanges available on beauty products or sale items.)
We must be notified within 30 calendar days from receipt of your order that you require an exchange or receipt. To be eligible for either, the item/s must be unworn, with tags still in place. There must not be any makeup stains or perfume odours on the item/s.
FLAT-RATE $8.95 RETURNS
Click HERE to lodge and pay for your return with Australia Post for a flat-rate fee of $8.95 from anywhere in Australia.
- Simply print off the label and stick it on the original packaging. (It’s best if you turn the satchel inside out.) Then, drop the package off at your Australia Post Office, or a red post box, and that’s it - you’re done!
- Otherwise, please ensure that you use a trackable shipping service and/or consider registered post. If a package does not reach us safely, we may be unable to complete the exchange or refund. Shipping costs are non-refundable.
- Email firstname.lastname@example.org with your request for an exchange. Please include your Order Number in the subject of your email.
- Please note your exchange request may be unavailable when we receive your returned item. If this is the case, a refund or store credit will be offered.
- The only way to guarantee the size you need is available to you is to make a purchase on the day you request an exchange. When we receive your returned item, we'll refund you to the original method of payment.
- Enclose the completed returns form that was sent with your order when you send back your item/s.
- When we receive the item/s, we will inspect the garment and process a refund if it meets our assessment conditions mentioned above.
- Email email@example.com with your request for a refund. Please include your Order Number in the subject of your email.
- Fill out the form enclosed with your order and include it when returning the item/s.
- Once we receive your item/s, we will inspect it, then refund via your original method of payment.
You are responsible for paying for your own shipping to return items. Use our $8.95 flat-rate shipping option. Otherwise, please ensure that you use a trackable shipping service and/or consider registered post. If a package does not reach us safely, we may be unable to complete the exchange or refund. Shipping costs are non-refundable.
Full terms and conditions HERE.