14-day Returns policy for Australian orders.
Only non-discounted items are eligible for a return.
FREE return shipping if returning for credit/gift card.
$13.50 flat rate return rate for refund requests - a postage label will be supplied to you. We ask that you use this label to ensure your return is tracked.
Returns from different orders need to be returned separately. Separate $13.50 fees will apply for returns from each order if requesting a refund.
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we'll gladly accept a return of any full priced or sale item subject to the following conditions:
- item/s bought during a discounted promotional period or clearance sale in our Outlet cannot be returned.
- the item/s must be returned within 14 days of receiving. We suggest all items are tried on as soon as they are received to ensure you are able to return items within this timeframe. If your returns request is outside our 14-day window, please check out our Buy Swap and Sell Facebook page where you can sell your item/s.
- item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If a returned item is found to have odours or stains on it, we will only refund less a dry-cleaning fee of $20 per item. If the item is completely unsellable we will not refund at all.
- if you have received a gift with purchase during a promotion, the gift must also be returned otherwise the value of the gift will be deducted from your refund.
Please note, should we identify unreasonable patterns of returns or purchase, or use of garments for the creation of content for personal or professional gains, we may restrict or refuse future orders.
Do I have to pay for shipping of my return?
For Australian orders, returns are free if you choose to return for store credit/gift card. You'll be supplied with an Australia Post label to affix to your parcel (retain your original packaging to re-use).
If you would prefer to return for a refund, we retain $13.50 from your refund to cover the Australia Post shipping label generated for you. This option ensures your package is trackable and we are able to cover your return should it be lost in transit.
For International returns, you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed. Please email firstname.lastname@example.org for the return shipping address.
In case of a parcel being rejected at customs due to change of mind, we reserve the right to withhold duties and taxes incurred from your refund once it has been returned to us. Please note, these are treated as return to sender parcels which are considered low priority by the courier and can take up to three (3) months to arrive back at our warehouse.
Please note: Subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $1000. Please ship the items separately as we are not responsible to pay duties to receive the goods. If there is a charge it may be deducted from your final refund.
How will I be refunded?
Upon receipt of the items, they will undergo a quality review and once once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost and any return handling costs payable) directly to the original method of payment used for purchase. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.
We endeavour to process refunds as soon as they are received but please allow up to five (5) business days for returns to be processed. You will receive an email notification of the status of your refund once finalised.
Can I exchange and item?
Due to the limited nature of our collections, we do not offer exchanges. If you would like a different size or alternative item, we recommend purchasing the new item and following the returns process for the original item.
What if my item is faulty or I receive an item I didn't order?
We're very sorry if an item you received is not in perfect condition, or one that you didn't order! Please email email@example.com and we can resolve this for you as soon as possible.
We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or providing a refund upon receipt of the item back at our warehouse.
Please note, we have a three month warranty period on all of our pieces, excluding fair wear and tear.
Please read check out our store's full terms and conditions HERE.