- 14-day returns and exchange policy for Australian orders.
- Item/s bought during a discounted promotional period or from our Outlet cannot be returned.
- Item/s bought as part of our Basics Bundles promotion can be returned or exchanged but the original discount may be forfeited if returning for a refund or store credit more than the qualifying amount of items. Your refund will be adjusted and reflect that change in discount.
- Please allow five business days from the date of your return arriving back at our warehouse for processing.
- Free returns if opting for store credit/gift card.
- $15 flat rate return rate for refund requests - a postage label will be supplied to you. We ask that you use this label to ensure your return is tracked.
- $15 flat rate return rate for exchange requests - a postage label will be supplied to you. We ask that you use this label to ensure your return is tracked.
- Returns from different orders need to be returned separately. Separate $15 fees will apply for returns from each order if requesting a refund.
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we'll gladly accept a return or exchange of any full priced item subject to the following conditions.
Item/s bought during a discounted promotional period or clearance sale in our Outlet cannot be returned.
The item/s must be returned within 14 days of ordering. We suggest all items are tried on as soon as they are received to ensure you are able to return items within this timeframe. If your returns request is outside our 14-day window, please check out our Buy Swap and Sell Facebook page where you can sell your item/s.
Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If a returned item is found to have odours or stains on it, we will only refund less a dry-cleaning fee of $30 per item. If the item is completely unsellable we will not refund at all.
If you have received a gift with purchase during a promotion, the gift must also be returned otherwise the value of the gift will be deducted from your refund.
Please note, should we identify unreasonable patterns of returns or purchase, or use of garments for the creation of content for personal or professional gains, we may restrict or refuse future orders.
DO NOT send returns or exchanges to our PO Box. This will only delay processing of your return or exchange as the PO Box is only checked once a week. Use the link to our Returns Portal.
Exchanges now available
Size exchanges can now be made through the Returns Portal. If the desired size is in stock it will show as available for exchange.
$15 flat rate return shipping and handling fee will be charged for exchange requests. You'll be requested to pay this before an exchange can be submitted. Once paid, a postage label will be supplied to you. We ask that you use this label to ensure your return is tracked. Once the item for exchange is received and processed at our warehouse, an order in our online store will be made for the new size and sent out to you via Express Post. There is no charge to have this item posted to you.
For international returns, please contact us at email@example.com to arrange. You will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed. Subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $1000. Please ship the items separately as we are not responsible to pay duties to receive the goods. If there is a charge it may be deducted from your final refund.
How will I be refunded?
Upon receipt of the items, they will undergo a quality review and once once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost and any return handling costs payable) directly to the original method of payment used for purchase.
If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.
We endeavour to process refunds as soon as they are received but please allow up to five (5) business days for returns to be processed. You will receive an email notification of the status of your refund once finalised.
If returning for an exchange, an order will automatically be created for you once the exchange item is inspected and processed.
If you are returning items that you've purchased as part of our Basics Bundles promotion, any returns will account for changes in the number remaining items in your order. Your original discount will be forfeited if returning more than the qualifying amount of items and you'll be refunded an amount less the change in discount. If you opt for a size exchange, the original discount will remain.
What if my item is faulty or I receive an item I didn't order?
We're very sorry if an item you received is not in perfect condition, or one that you didn't order! Please email firstname.lastname@example.org and we can resolve this for you as soon as possible.
We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or providing a refund upon receipt of the item back at our warehouse.
Please read check out our store's full terms and conditions HERE.